Tact: The Ability to say and do things in the way that will not offend other people.
Empathize: To see someone else's point of view and to imagine oneself in his or her situation.
Etiquette: Good Maners: the rules of polite brhavior in dealing with other people.
Conflict resolution: A problem - solving strategy for settling disputes.
Diversity: Variety
Stereotype: A oversimplified and distorted belief about a person or group without attention to individual differences.
Self-directed: Responsible for choosing one's own methods for reaching a goal.
Cross-functional team: A group of people from two or more departments or areas of expertise who work together toward a common business goal.
Functional team: A group of people from one company department or area of expertise who work together toward a common business goal.
Team Planning: A process that involves setting goals, assigning roles,and communicating regularly.
Facilitator: A leader who helps a team work more smoothly by coordinating its tasks.
Total quality management(TGM): A theory of managament that carefully coordinates company efforts to achieve customer satifaction and continuous product improvement; also called "Commitment to Quality."
Leadership style: How a person behaves when he or she is in charge of other people.
Parliamentary procedure: Strici rules of order for conducting a meeting.